Account hacked

Merkelbach, Kira (Orinda) 0 Reputation points
2026-11-13T16:51:48.1333333+00:00

Hi, my personal account has been hacked and I cannot get back in. I've tried to fill in the forms, but I keep getting the answer that I do not have enough proof to confirm it is my account. I've tried to call, but I can't get passed the AI-agent. I've tried the chat support, but cannot get referred to a live agent.

I have the proof needed to confirm the account is mine, but my proof does not fit in the forms I'm supposed to fill in. I need to get in contact with an actual person so I can provide my evidence and retrieve my account. Please help me out

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Lester Bernard Reyes 86,755 Reputation points Independent Advisor
    2026-11-13T17:27:12.6+00:00

    Hi, I'm Bernard. I'm happy to help!

    The Microsoft account recovery form is the last and most effective option for recovering your account when other verification methods are unavailable. To help prove that you are the owner of the account, I recommend that you resubmit the form and provide as accurate and detailed information as possible. The more accurate information you provide, the higher the chances of your request being successfully verified,

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