Hotmail not receiving any incoming email from any sender

Abdelghani Mazouzi 0 Reputation points
2026-11-13T16:18:55.73+00:00

I am not receiving any incoming email in my Hotmail account. Mail from all senders never arrives, including test emails from my other accounts, a CC from this morning, and verification codes from ChatGPT. Nothing is in Inbox, Junk, or any other folder, and senders get no bounce message. I have checked security and sign-in activity, storage (2.4 GB of 1 TB used), forwarding (off), and rules (none). Please check the mailbox on your side.

Outlook | Web | Outlook.com | Email

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  1. GsN5034 - IA 79,510 Reputation points Independent Advisor
    2026-11-13T16:55:16.5933333+00:00

    Hello,

    Currently, some Microsoft services are experiencing global outages where Outlook, OneDrive, and other Microsoft 365 services may not work as expected.

    Microsoft is investigating the issue and working to restore the affected services.

    You can check the latest Service Health Status at the link below.

    https://status.cloud.microsoft/

    For the latest updates, you can also visit Microsoft’s official Microsoft 365 Status account on X (Twitter):

    https://x.com/MSFT365Status/status/2120938282204688468

    Current Service status:

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  2. AI answer

    2026-11-13T16:19:10.7+00:00

    Mailbox-side access is not available here, so the next supported path is Outlook.com support.

    Based on the checks already completed—recent sign-in activity, storage, forwarding, and rules—the remaining supported steps are:

    1. In Outlook.com, check the Other tab.
    2. Check Junk Email settings and the Junk Email folder again, and mark any valid message as Not junk if found.
    3. Check whether messages are appearing out of order, and set Filter > Sort > Date.
    4. If any third-party mail app is connected through IMAP or POP, disable IMAP and POP and test again.
    5. Send another test message from a different account and confirm whether any non-delivery report is returned.

    If test messages still do not appear anywhere and no bounce is generated, use Outlook.com support from inside the signed-in mailbox:

    1. Sign in to Outlook.com.
    2. Select Help or the ? icon.
    3. Search for cannot receive emails.
    4. Scroll to Still need help? and select Yes.

    If the Help pane buttons do not open:

    1. Stay signed in to Outlook.com.
    2. Select the ? at the top of the Outlook.com window.
    3. Then use the support options from the Help pane.

    If unusual activity is still a concern, review the Recent activity page again for the last 30 days.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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