Trouble sending and receiving emails

Esraa Fayed 0 Reputation points
2026-11-13T15:57:38.3+00:00

Good morning,

Since yesterday 11/12/2026 I'm unable to send or receive any emails with my hotmail email (******@hotmail.com) please help me as it's my main and administrating email.

I'm the main administrator for my outlook email.

Thank you

Outlook | Web | Outlook.com | Email
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  1. Jose Benjamin Solis Nolasco 13,106 Reputation points Volunteer Moderator
    2026-11-13T16:33:46+00:00

    Welcome to Microsoft Q&A!

    Hello, @Esraa Fayed I hope you are doing well,

    What you are experiencing is probably linked to an active Microsoft 365 service incident tracked under ID EX1550543.

    That inciddent affect many services of Microsoft I suggest wait Microsoft fix everything them try again ,

    for how long how you been with the issue with Onenote?

    Microsoft initially reported intermittent connectivity issues affecting Exchange Online mailboxes in the Americas, and has since updated the advisory to confirm that the issue may impact general Microsoft 365 service connectivity across any region.

    What this means for your environment:

    • Affected Services: Primarily Exchange Online / Outlook (desktop client, Outlook on the web, and mobile apps), along with potential authentication or connection timeouts across broader Microsoft 365 services (such as OneNote, Teams, SharePoint/OneDrive, or the Microsoft 365 Admin Center) that rely on shared front-end connectivity infrastructure.

    Action Required: No configuration changes are needed on your tenant or client devices. Microsoft engineering teams are actively working on mitigation.

    How to track live status:

    Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

    Navigate to Health > Service health.

    Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

    Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote.

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  2. AI answer

    2026-11-13T15:58:35.11+00:00

    The November 12, 2026 disruption affected Outlook.com/Hotmail sending and receiving, so first check Microsoft’s Service Health Status and allow queued mail to recover if Outlook.com is still degraded.^1^ Contemporary outage reporting also confirms widespread Outlook and Microsoft 365 problems on that date.^2^

    Check service recovery

    1. Open Microsoft’s Outlook.com known-issues page.
    2. Select Service Health Status.
    3. If Outlook.com is still showing an incident, no mailbox setting or application reinstall will resolve the Microsoft-side problem. Wait for the status to show recovery, then sign out of Outlook.com, sign back in, and send a short test message without an attachment.
    4. Ask another email account to send a test message to the Hotmail address. Delivery of messages generated during an outage may be delayed.

    If service health shows Outlook.com is operational

    Perform these checks directly in Outlook.com using a private/incognito browser window:

    1. Check storage: Open Settings → General → Storage.
      A full Microsoft cloud storage allocation prevents both sending and receiving. Messages sent to the account while storage was full are bounced to senders and cannot later be recovered automatically.^3^
    2. Check whether incoming mail was redirected:
      • Look in Junk Email and the Other tab.
      • Open Settings → Mail → Forwarding and disable any forwarding that was not intentionally configured.
      • Open Settings → Mail → Rules and remove unfamiliar rules that delete, move, or forward messages.
      • Select Filter → Sort → Date to ensure recent messages are shown first.^3^
    3. Check the sending result: Send a plain-text message to another address you control and note whether it:
      • appears in Sent Items;
      • remains in Drafts/Outbox; or
      • generates a non-delivery report.
    4. Check account security: If Outlook reports unusual activity or a temporary block, use the account-unblocking option linked in Microsoft’s troubleshooting article. If the password was recently changed, update it wherever the account is connected.^3^

    Contact Outlook.com support if it still fails

    In Outlook.com, select Help, enter the send/receive problem, and complete the suggested troubleshooting. Scroll to Still need help? and select Yes to request account-specific assistance.^3^

    Provide support with:

    • the exact time of the latest failed test;
    • whether it fails in Outlook.com on the web as well as an app;
    • the complete non-delivery error code, if present;
    • the storage reading;
    • confirmation that forwarding and rules were reviewed.

    Do not publish the complete Hotmail address, password, recovery code, or other account details in this public forum.

    References

    1. Fixes or workarounds for recent issues on Outlook.com
    2. Is Microsoft down? Users report Outlook, 365 issues Thursday
    3. Can't send or receive email in Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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