Office 2024 is redeemed but not available on my Subscriptions list.

Office Home 2024 should appear near the bottom of Services & subscriptions under Products you’ve purchased, not necessarily in the subscriptions section, and the Mac license repair should be performed only after that entitlement is visible.

1. Locate the Office 2024 entitlement

1. Open the Microsoft account Services & subscriptions page:
   https://account.microsoft.com/services
2. Sign in with the Microsoft account used during redemption.
3. Scroll to the bottom and look under Products you’ve purchased for Office Home 2024. Microsoft documents Office 2024 as a one-time purchase rather than a Microsoft 365 subscription.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Try or buy Microsoft 365 | Microsoft Support") The purchased-product location is documented here.^2^

Also check Payment & billing → Order history. The Microsoft account dashboard uses separate areas for order history and Services & subscriptions.^3^

2. If Office 2024 is absent

The purchase has not been associated with the account currently signed in, even if redemption appeared to complete.

• Sign out and check any other personal Microsoft account that may have been used during redemption.
• If you still have the product key, visit https://setup.office.com, sign in with the intended account, and complete the prompts. Association is complete when the site displays My Office Account, the account email, and an option to install Office.^4^
• If Office was purchased directly from Microsoft, inspect Order history using the purchasing account. Microsoft Store purchases can provide Install Office and the product-key details from the order.^5^

If the key reports that it has already been redeemed but Office 2024 is absent from every relevant account, contact Microsoft Support and provide the receipt, redemption confirmation, and product-key card if applicable. Support handles Office activation and account/billing issues through Get Help, with chat offered where available.^6^

3. After Office 2024 appears, reset the Mac license

Once Office Home 2024 is visible under Products you’ve purchased:

1. Quit Word, Excel, PowerPoint, Outlook, and OneNote.
2. Download Microsoft’s Office License Removal Tool from the support article below.
3. Open the downloaded .pkg, select Continue, and follow the installer.
4. Select Install; enter the Mac administrator password if requested.
5. When removal succeeds, open Word or Excel.
6. Select Sign in and use the exact Microsoft account showing Office Home 2024.
7. Restart the Mac after activation.

The tool removes all Office licenses stored on the Mac, so have the correct account credentials available first.^7^

During normal activation, Office checks the signed-in account for a valid license and activates the product when that entitlement is found.^8^

References

1. [Try or buy Microsoft 365 | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. Using the dialog of Step 5
3. What is a Microsoft account? | Microsoft Support
4. Need help?
5. Using product keys with Microsoft 365 | Microsoft Support
6. Contact Microsoft customer support | Microsoft Support
7. How to remove Office license files on a Mac
8. Activate Office for Mac