How to reconnect my Microsoft Office Account after disconnecting by accident.

Steve Duncan 0 Reputation points
2026-11-12T21:35:01.74+00:00

How to reconnect my Microsoft Office Account after disconnecting by accident?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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2026-11-12T21:35:14.1366667+00:00

Open any Office app such as Word or Excel, then sign back in with the same Microsoft 365 account that was previously connected.

  1. If Office shows Sign in, select it and enter the Microsoft 365 account credentials.
  2. If Office shows Product Deactivated, select Sign in and enter the Microsoft 365 account. This reactivates Office.
  3. If Office shows Not licensed, use Change license and sign in again with the correct account.
  4. If Office says Couldn't Verify Subscription, reconnect to the Internet and select Retry.
  5. If the account shows as disconnected, select the sign-in button in the message and sign in again.

If the password is no longer working, use the Microsoft account sign-in helper or reset the password. If the username is not recognized, use the Sign-in Helper tool.

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  1. Jonathan Deives 83,670 Reputation points Independent Advisor
    2026-11-12T22:09:25.0266667+00:00

    If you are unable to sign in after following the steps above, note that Microsoft is currently experiencing a service issue affecting Microsoft 365 services today, and many users are unable to sign in at the moment. In that case, I suggest waiting a few hours and trying again.

    You can follow the updates on this issue here: Microsoft 365 Status

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