word not working with OFFice 365 on OS 12

Doug 0 Reputation points
2026-11-12T20:58:17.7+00:00

MS word not working with OFFice 365 on MAC with OS 12. how can I DL a version of Word without having to pay more money than the $13 monthly now

Microsoft 365 and Office | Word | For home | MacOS
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  1. Jonathan Deives 83,670 Reputation points Independent Advisor
    2026-11-12T21:33:46.73+00:00

    When did this start to occur?

    If it started today, Microsoft is currently experiencing a service issue affecting Outlook and other Microsoft 365 services and apps, and many users are unable to access their emails, sign in or use some features at the moment. This is not a problem with your account or your device.

    You can follow the updates on this issue here: Microsoft 365 Status

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  2. AI answer

    2026-11-12T20:58:53.3266667+00:00

    If the Mac is on macOS 12 or higher, the supported path is to update the existing Microsoft 365 apps, not buy Word again.

    1. Close all Office apps.
    2. Open Finder > Applications > Microsoft AutoUpdate.
    3. Select Update All or update Word individually.
    4. Open Word again and test editing and saving.

    If Office was installed from the Mac App Store instead of microsoft.com:

    1. Open the App Store.
    2. Select Updates.
    3. Update Microsoft Word or select Update All.

    Important points:

    • A Microsoft 365 subscription already includes the latest Office apps, so no extra purchase is required to get the current version.
    • The Mac App Store version of Word requires a Microsoft 365 subscription to activate.
    • If the Mac is actually below macOS 12, Office can go into reduced functionality mode, and downloading an older paid version will not fix that. In that case, the options are to upgrade the device/OS or use Microsoft 365 on the web.
    • Office 2013 and Office for Mac 2011 are no longer available to install with a Microsoft 365 subscription.

    If Word still shows licensing errors such as Unknown Error 0x0 or License Not Found, make sure the Mac is on macOS 12 or later, then update Office through Microsoft AutoUpdate and test again.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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