How do I fix my output device on my laptop.

Question

How do I fix my output device on my laptop.

Bryan Dixon 0

My computer's Speakers (the ones that are actually inside of the device) Have not worked for about a month. The audio icon in the bottom right has a circle icon with an "x" in the middle. I have already restarted my device 4 or 5 times and also updated some drivers. What do you think the problem is with my output device.

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2 answers

Your answer

Answer 1

In the meantime, I suggest that you try the steps below:

Use an older driver or uninstalling then reinstalling the driver:

Press the Windows key + X and select Device Manager.
Expand Sound, Video, and Game Controllers.
Right-click on your audio driver(Realtek HD Audio, AMD High Definition Audio, etc.)and choose Update driver.
Choose "Browse my computer for driver software"
Click "Let me pick from a list of available drivers on my computer."
Select an older driver from the list and click 'Next.'
Follow the onscreen instructions.
if the problem continues, repeat 1-3 and hit uninstall device instead.
Restart your computer(not shutdown) then check if the issue is resolved.

Enable Windows Audio:

Press the Windows key + R, type services.msc and press Enter.

Scroll through the list and double-click "Windows Audio."

Click the "Start" or 'Restart' button to enable Windows Audio.

Double Click Windows audio, Choose Automatic from the Startup type, click Apply then Ok.

If the issue pesists, what is the make and model of your device?

1. In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

2. Press Windows + X and choose Device Manager.

Click View > Show Hidden devices

Expand Sound, Video, and Game Controllers.

Take a screenshot and share it here.

Answer 2

The crossed-out audio icon usually means Windows 11 is not detecting an output device, so check whether the internal audio device is disabled or absent in Device Manager before replacing any more drivers.^1^

1. Check whether Windows detects the speakers

Right-click Start and select Device Manager.
Expand Sound, video and game controllers.
Also expand Audio inputs and outputs, if present.
Use the matching result:
- Audio device appears but is disabled: Right-click it and select Enable device.
- Audio device is missing: Select View > Show hidden devices, followed by Action > Scan for hardware changes.
- Device has a yellow warning symbol: Open Properties and note the message and error code under Device status.
Open Settings > System > Sound and check whether Speakers now appears under Output.

2. Install the laptop manufacturer’s audio driver

Since restarting and updating some drivers did not help, use the driver made specifically for the laptop model rather than repeating Device Manager’s automatic update:

Find the exact laptop model on its label or under Settings > System > About.
Go to the laptop manufacturer’s official support site.
Search for that exact model.
Download the latest Windows 11 audio driver. If the manufacturer supplies related chipset or audio-controller drivers for that model, follow its stated installation instructions.
Install the package and restart once.

Microsoft specifically recommends the PC manufacturer’s driver when generic drivers do not resolve the problem.^2^

3. If the device appears but still has an X, reinstall it

This removes the current audio-driver installation. Save open work first because a restart is required.

Open Device Manager > Sound, video and game controllers.
Right-click the internal audio device, such as Realtek Audio, and select Uninstall device.
Select Attempt to remove the driver for this device, if offered.
Select Uninstall, then restart the laptop.
Windows should attempt to reinstall the device automatically. If it does not, reinstall the manufacturer package downloaded above.^3^

4. Check the Windows audio services

If Device Manager detects the device but Settings > System > Sound still shows no output:

Press Windows key + R.
Enter services.msc and press Enter.
Right-click Windows Audio and select Restart.
Right-click Windows Audio Endpoint Builder and select Restart.
Reopen Sound settings and test the speakers.^4^

If the problem began immediately after an audio or Windows update, open the audio device’s Properties > Driver tab and select Roll Back Driver. That button is available only when Windows retained a previous version.^4^

5. When hardware service is appropriate

Contact the laptop manufacturer or an authorized repair center if:

The internal audio device remains completely absent after Show hidden devices, Scan for hardware changes, and installation of the correct manufacturer driver.
Device Manager reports a persistent hardware-related error.
Both the built-in speakers and wired headphones fail to appear.
The laptop was dropped, exposed to liquid, or recently repaired.

Those results can indicate disabled firmware audio, a disconnected component, or failed audio hardware; the current information is not enough to identify which one remotely.

References