Try to get artifact signing

Open the validation details first; if no action or verification email is outstanding after three weeks, escalate the existing request through Azure Support or Microsoft Q&A and provide the Identity Validation ID only through a private channel.

Check the validation details

1. In the Azure portal, open Artifact Signing account → Objects → Identity validations.
2. Select the organization validation rather than relying only on the status shown on the account overview.
3. Follow the applicable result:
   • Action Required: Complete the instruction displayed in the details pane.
   • In Progress with a verification email already received: Open its verification link promptly. Verification links expire after seven days.
   • In Progress with no email received: Check Junk/Spam, confirm the primary mailbox accepts external messages containing links, and ask the email administrator whether filtering or security policies blocked it. Artifact Signing sends verification and document requests to the primary email address entered in the request.^1^

If the verification email cannot be found

After completing the email checks above, Microsoft’s FAQ directs you to delete the current validation and submit a new request. An expired verification link cannot be resent for the same request, so it also requires a new validation.^2^

There is a documentation inconsistency to account for: the deletion procedure says only validations that are not In Progress can be deleted.^3^ Therefore:

1. Select the validation and check whether Delete is available.
2. If available, delete and recreate it using a monitored primary mailbox that accepts external messages and links.
3. If Delete is unavailable or fails because the request is In Progress, do not create duplicate requests. Escalate the existing validation instead. Microsoft states that duplicate in-progress requests do not help and validation cannot be expedited.^2^

Deleting is irreversible; verify that you selected the pending request before proceeding.

Escalate the existing request

Use either:

• Azure portal → Help + support → Create a support request, or
• Microsoft Q&A with the artifact-signing tag.

A similar prolonged In Progress case was completed after the validation team received the request details privately.^4^

Include this non-sensitive checklist publicly:

• Validation type: organization, Public or Private
• Current status and submission date
• Azure region
• Whether the details pane shows Action Required
• Whether any verification or document-request email arrived
• Confirmation that spam and organizational filtering were checked

Do not post the Identity Validation ID, subscription ID, organization documents, tenant information, or contact details publicly. State that these are available privately. An Azure Support engineer can collect them through the support case; on Q&A, a moderator may request or arrange a private exchange if investigation is needed.

References

1. Quickstart: Set up Artifact Signing
2. Artifact Signing FAQ
3. Renew or delete Artifact Signing Identity Validations
4. Artifact Signing Identity Validation still pending - Microsoft Q&A