Deleted Email Notification popup and sound

Question

Deleted Email Notification popup and sound

Lamboy-Caraballo, Rocio 0

When I delete an email from my main folder, a notification pop up and sound activates as if I received a new email.

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1 answer

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Answer 1

Dear Lamboy-Caraballo, Rocio,

This behavior is usually caused by Outlook generating a desktop alert when a message is moved or processed, rather than only when a truly new email arrives.

Here are some suggestions you can try:

1/In case you are using Classic Outlook

Open Outlook.

Select File > Options > Mail.

Under Message arrival, review these settings:

Uncheck Play a sound
Uncheck Display a Desktop Alert

Click OK.

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2/If the issue only occurs when deleting messages, try to check for the rules:

Go to File > Manage Rules & Alerts.
Review any rules that move, copy, or process messages when they are deleted.
Temporarily disable suspicious rules and test again.

3/Check add-in

Some third-party Outlook add-ins can trigger unexpected notifications.

Select File > Options > Add-ins.
Choose COM Add-ins > Go.
Disable non-Microsoft add-ins temporarily.
Restart Outlook and test.

I hope it helps. Feel free to reach out if you have any other questions.

Darren Bruce 2,610 Reputation points Independent Advisor

2026-11-12T09:55:16.71+00:00

Hello,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. Warm thanks.