Email Issue

Hi @Lee-Anne Williams

To better understand how your email accounts are configured, could you please provide the following information? 

Regarding the BigPond sending issue: 

• What is the domain of the email address you are sending from (e.g., @yourcompany.com or @outlook.com)? Please do not post your full email address. 
• When you send to a BigPond address, do you receive a bounce-back error message, or does it look like it sent fine but never arrives? 
• Are emails sent to non-BigPond addresses (like Gmail, Yahoo, or Outlook) delivering normally? 

Regarding the "Exchange" account & Sent folders: 

• Which device and email application are you using (e.g., Windows, Mac, iPhone)? If you use Outlook for Windows, are you using New Outlook or Classic Outlook? 
• Who provides your email service (e.g., Microsoft 365, Telstra, Google Workspace, GoDaddy, or another host)? 
• How are the two accounts displayed in your left-hand folder pane? 
• Is the email address associated with the "Exchange" account the same as your main email address, or a different one? 
• When you send a test email right now, which account's Sent / Sent Items folder does the message end up in? 
• Could you provide a screenshot showing where the main account, the “Exchange” account, and their Sent folders appear. Before uploading it, please hide any personal information. 

For now, do not delete the Exchange account, as it may be the account currently being used to send your messages or synchronize other information. 

In the meantime, these articles may help: 

• Change the account used to send email messages in Outlook explains how to check or select the account shown in the From field. 
• Move or copy an item to another folder in Outlook provides separate instructions for new Outlook, classic Outlook, and Outlook on the web. 
• Telstra: Why can’t I send or receive emails? includes checks for Junk folders, blocked senders, filtering rules, mailbox storage, and email settings. Please note that BigPond email is now supported as part of Telstra Mail. Therefore, although the article refers to Telstra rather than BigPond, its troubleshooting guidance is still relevant to @bigpond.com addresses.
• This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. I can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.

Please note that this is a community forum and as a forum user I am only asking for these details to better understand the issue so I can suggest the appropriate troubleshooting steps and point you in the right direction.  

Feel free to take your time and reply when it is convenient for you, and I will be happy to assist you further.  

Hi

My emails are being sent from @yourcompany.com.au. There are no bounce back messages, it looks fine and i didn't realise the emails weren't arriving until I followed up one of the recipients. Other emails seem to be sending and arriving as per usual.

I am using a Mac. Mail version 16.0 (3901.100.1.1.12)

Left hand side shows my two email address and then Exchange. The drop down menu shows two same email addresses (but standard in caps and exchange in lower case) and a third email address.

I just sent myself a test message and it came from the exchange email - the email never arrived (I have a gmail account). I turned off exchange in my settings and resent the email. That email arrived.