I cannot reconnect my bigpond account to Outlook - I have changed my password through Telstra but Outlook wont let me add

Jenny Douglas 0 Reputation points
2026-11-11T02:52:59.7933333+00:00

All of a sudden my outlook would not let me go into my bigpond account asking me for a user name and password - I have contacted Telstra and have sorted the password issue. I still cannot get into Outlook can you please help

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Jeronimo Fuerte 48,700 Reputation points Independent Advisor
    2026-11-11T04:27:21.98+00:00

    To help identify the cause, could you please confirm whether you can successfully sign in to Telstra Webmail using your new password? Also, when you try to reconnect the account in Outlook, does it repeatedly ask for your credentials, display an incorrect password message, or show a specific error code? Are you trying to update the existing account or add it again after removing it? Finally, do you know whether your BigPond account was originally configured using IMAP or POP?

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