Microsoft Rewards Account Still Suspended Despite Multiple Support Tickets and Resolution Emails

Secure the Microsoft account first because the unexpected points redemption may indicate unauthorized access, then reply to one existing Rewards ticket with the order evidence and an explicit request to review both the suspension and unauthorized redemption.

1. Secure the account immediately

Microsoft recommends completing these actions in this order when compromise is suspected:

1. On every device used with the account, open Windows Security → Virus & threat protection → Scan options → Full scan → Scan now.
2. After the scan finishes, change the Microsoft account password to a new, unique password.
3. Review connected accounts, forwarding rules, automatic replies, and other account settings for unauthorized changes. ^1^
4. Do not share the password, verification codes, or recovery codes in a support ticket.

A working Microsoft account does not rule out prior unauthorized access; the unexplained Rewards redemption should be treated separately from the Rewards suspension.

2. Document the League of Legends redemption

Sign in to Microsoft Rewards with the affected account, then go to:

Redeem → Order history → locate the League of Legends gift card → check Status

Record:

• Order number
• Redemption date and time
• Points deducted
• Order status
• Destination email, if displayed
• Whether a confirmation email was received

The Resend option on the Order History page can send another confirmation to the account’s primary email address. ^2^

Save screenshots of the order and current suspension notice. Do not publish them because they may contain account or redemption information.

Rewards orders are ordinarily final and cannot be cancelled or refunded, except for defective products, legal requirements, or unavailable rewards. Nevertheless, report this one specifically as unauthorized, rather than requesting an ordinary cancellation. ^3^

3. Continue one existing case instead of opening more tickets

Since several support requests have already produced “resolved” replies, reply to the most recent case email—or the case containing the clearest history—and request clarification and manual review. Microsoft Q&A cannot access Rewards enforcement records or reinstate an account; Microsoft Rewards Support is the published review channel. ^4^

Use wording such as:

Case [case number] was marked resolved, but the Microsoft Rewards dashboard still shows that the account is suspended as of [date and time, including time zone].

Rewards Order History also shows a League of Legends gift-card redemption that I did not authorize: [order number, date, points deducted, status]. I have secured the Microsoft account and changed its password.

Please confirm separately:

1. Whether the Rewards suspension was removed, upheld, or remains under review.
2. Whether the unauthorized redemption and suspension are linked.
3. Whether the account can receive a manual review and what verification is required.

Please keep this request attached to the existing case rather than closing it as resolved while the suspension remains visible.

Avoid opening additional duplicate requests while that case can still receive replies; published Q&A guidance recommends following up with the existing case number because duplicate submissions can delay review. ^5^

If replies to the old case are rejected or the case cannot be reopened, use the official Microsoft Rewards Support form and reference every previous case number in one consolidated submission. Sign in with the affected Rewards account.

4. Include relevant account facts without guessing at the cause

State whether the account used:

• A VPN, proxy, emulator, bot, or macro
• More than one Rewards account
• Rewards in multiple countries
• Redemption outside the country where points were earned
• A mobile/landline or VoIP number

Microsoft lists those account, location, and automation conditions among activities that can result in lost earning/redemption access, suspension, or invalidated points. ^6^

Do not assume any of these caused this suspension. Only Rewards Support can determine the account-specific outcome, and there is no documented public route directly to a separate Rewards “enforcement team.”

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. Track my Microsoft Rewards orders
3. Microsoft Rewards refund and exchange policy | Microsoft Support
4. Pls help my account - Microsoft Q&A
5. suspended of microsoft rewards - Microsoft Q&A
6. Getting the most out of Microsoft Rewards | Microsoft Support