Order failed, "Miscellaneous Credit" -€30.00 shown as refunded, but balance is 0 and no Rewards points returned

Because the refund was recorded today, allow 3–5 business days for the €30 to return to the original payment option—your Microsoft account balance—before escalating it as a missing account-credit refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Games on a PC")

Microsoft/Xbox gift cards redeemed through Rewards are deposited into the Microsoft account as promotional balance.^2^ Therefore, this failed game purchase would not ordinarily return the original Rewards points: the expected destination is the Microsoft account balance. Microsoft’s gift-card terms state that when a return is accepted, the amount paid from account balance is credited back to that account.^3^

What to do now

1. Check Xbox order history rather than only payment history.
   • Open the Xbox order history while signed in to the account used on the console.
   • Locate the attempted game order and the €30 adjustment.
   • Record whether each entry says Failed, Cancelled, or Refunded.
   Microsoft identifies Xbox order history as the status location for game and app refunds and advises waiting a few days after a refund is issued.^4^
2. Wait through November 18, 2026, which allows five business days from Wednesday, November 11, excluding the weekend. Do not attempt another purchase using that expected €30 until the balance actually appears.
3. Preserve the evidence now:
   • Screenshot the failed game order and “Miscellaneous Credit – €30.00 refunded” entry.
   • Screenshot the zero Microsoft account balance.
   • Note the game title, attempted purchase time, order numbers, and the account’s country/region.
   • Keep any order or cancellation emails.

If the balance is still €0 after five business days

Contact Microsoft Store/Xbox billing support, because this is then a missing refund of Microsoft account credit rather than a normal request to refund a delivered game. The gift-card terms direct disputes involving account balance and products bought with that balance to Microsoft Customer Support.^3^

Use the Xbox contact page, sign in, choose the purchasing/billing category, and select Start chat where available. Account-specific billing cases cannot be resolved through this public Q&A forum.^5^

Give support this concise description:

On November 11, 2026, a split-payment Xbox game order failed. The secondary payment method was not charged and the game was not delivered. Order history shows “Miscellaneous Credit – €30.00 refunded,” but the €30 Rewards-funded promotional account balance remains €0 after five business days. Please trace the account-balance debit and refund adjustment and restore the €30 promotional balance.

Do not file a bank chargeback: the other payment method was never charged, so the missing amount is held within the Microsoft account-credit transaction.

When Rewards Support is the correct team

Check Microsoft Rewards → Redeem → Order history and inspect the status of the original €30 gift-card redemption. Microsoft documents this as the location for Rewards redemption status.^6^

• Completed: pursue Xbox/Microsoft billing support for restoration of the €30 account balance.
• Cancelled: submit the Microsoft Rewards Support form and request review of the missing points.
• Missing or inconsistent: send Rewards Support the redemption date, points deducted, and screenshots.

Rewards redemptions are generally final and are not normally converted back into points. Microsoft documents point refunds only in limited circumstances, such as an unavailable reward, so a failed subsequent game purchase does not by itself establish entitlement to point restoration.^7^

References

1. [Games on a PC](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. Learn about Microsoft Rewards | Microsoft Support
3. Microsoft gift cards terms and conditions | Microsoft Support
4. Check the status of your Microsoft Store return or refund
5. How am I supposed to contact Xbox Support? Nothing Works! - Microsoft Q&A
6. Track my Microsoft Rewards orders
7. Microsoft Rewards refund and exchange policy | Microsoft Support