Copilot app does not work after forced upgrade

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2026-11-10T21:59:42.6733333+00:00

On my Samsung Galaxy Z Fold 8, I was previously using the version of Copilot that included Mico. I was very pleased with the app and had seen negative reviews of the upgraded version so I turned off automatic updates and ignored prompts to update. I was finally forced to update (If I asked Copilot a question, it simply responded with a requirement to update my app). I uninstalled the old version and installed the lated version. Now When I open the app, it loads but the only thing I'm able to do is search the contents of my OneDrive. I see a hamburger-style menu at the upper-left of the screen but tapping it does nothing. I've cleared my app's data, I've uninstalled and reinstalled but nothing helps. Any recommendations? Unfortunately, whenever I try to troubleshoot it using Microsoft's troubleshooting tools, it tries to open Copilot to use it to help me troubleshoot my issue which is both hilarious and infuriating at the same time.

Microsoft Copilot | Microsoft 365 Copilot | Development
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  1. AI answer

    2026-11-10T22:00:48.89+00:00

    The updated Android app should provide Copilot Chat and an operational navigation pane, so test the same account in Copilot’s web app to distinguish an account/rollout issue from a broken mobile interface before reporting the Android defect.

    Test the account outside the app

    Since clearing data and reinstalling did not help, do not repeat those steps.

    1. Open Chrome or Edge in an Incognito/InPrivate tab.
    2. Go to copilot.microsoft.com.
    3. Sign in with the same personal Microsoft account used with Mico.
    4. Start a new chat.

    Microsoft specifically recommends this private-browser test when an account may be at a different stage of migration to the updated Copilot experience.^1^

    • If Chat works on the web: the account is functional, and the failure is isolated to the Android client or its current layout on the device.
    • If the web experience also shows only organizational or file search: check which account is active. The app experience changes according to whether the session uses a personal Microsoft account or a work/school account.^2^

    The documented mobile interface includes Chat plus a Navigation button opening Search, Library, Create, Agents, and other available experiences. Available items vary by license, but a completely unresponsive navigation button is not the documented behavior.^3^

    Check for an account-context mismatch

    If the web test works:

    1. Note whether the web profile shows Personal or Work.
    2. In the Android app, check any visible avatar or account label.
    3. If the app is using a work/school account rather than the personal account previously used with Mico, switch to the personal account if an account selector is accessible.

    Personal and work/school sessions are separate, and their data does not flow between experiences. Work features also depend on the Microsoft 365 licenses assigned to that account.^2^

    If the navigation control is too broken to switch accounts, use the browser temporarily rather than attempting another reinstall.

    Report the Android UI failure without using the broken menu

    From the working browser session:

    1. Select the ellipsis (…) in the upper-right corner.
    2. Select Send feedback.
    3. Select Report a problem.
    4. Include:
      • Samsung Galaxy Z Fold model and Android version
      • Copilot version from Settings → Apps → Copilot
      • Whether the problem occurs folded, unfolded, or both
      • “Only OneDrive search is available”
      • “Upper-left navigation button does not respond”
      • Date the forced upgrade occurred
      • A screen recording or screenshots
      • Confirmation that clearing app data and reinstalling were already attempted

    Microsoft documents this browser-accessible reporting route and requests the start time, device/OS details, and screenshots.^1^

    Also submit the report from both the folded and unfolded layouts if behavior differs. The available Microsoft documentation does not identify a confirmed Fold-specific fix or a known current incident matching this exact OneDrive-only interface, so the layout comparison is diagnostic information for escalation rather than an established workaround.

    The previous Mico experience may not look identical after the unified-app update because Microsoft is still rolling out the new starting experience, and displayed features can differ by account and subscription.^4^ However, that rollout does not explain an unresponsive navigation control; if Chat works in the browser but not the app, report it as an Android client defect.

    References

    1. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
    2. Get started with the Microsoft Copilot app
    3. Get started with the Microsoft Copilot mobile app
    4. Get started with the Microsoft Copilot app | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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