Microsoft account was stolen by another gmail and cannot log in to xbox nor microsoft accoutn anymore

Use Microsoft’s Sign-in Helper and account-recovery process for the original account; the unfamiliar verification Gmail cannot be bypassed, and Minecraft/Xbox purchases cannot be transferred to the new Microsoft account.

Recover the original account

1. Secure the device first.
   In Windows Security, open Virus & threat protection → Scan options → Full scan → Scan now. Microsoft recommends completing a malware scan before changing a compromised account’s password.^1^
2. Use the Microsoft Sign-in Helper.
   Start from Microsoft’s compromised-account guidance and enter the original Gmail address associated with the account. The helper will show the recovery options available for that account and may offer contact with an agent.^1^
3. If the verification screen offers “I don’t have any of these,” select it.
   Follow the prompts to replace inaccessible security information. If the password is also unavailable, proceed to the account recovery form instead.^2^
4. Complete the recovery form using the new account as the contact address.
   The new Microsoft account can receive updates, but enter the original compromised account as the account being recovered. Submit from a previously used device, browser, network, and usual location where possible.^3^ Gather the strongest matching information available:
   • Old passwords
   • Original email address and previous security information
   • Xbox gamertag
   • Hardware ID from an Xbox console used frequently with the account
   • Minecraft/Xbox order numbers, purchase dates, receipts, and billing details
   • Any prior Microsoft security or purchase emails
   Microsoft sends the result to the contact email within 24 hours. If verification fails, the form can be submitted up to twice per day with more accurate information.^3^

Escalate through Microsoft Support

If the Sign-in Helper does not restore access:

1. Open Contact Microsoft Support from Microsoft’s account-security support page.
2. Enter Account Recovery and select Get Help.
3. Select Contact Support if it appears.
4. Choose Other Products → Manage Account Security, then request browser chat or another offered contact method.
5. Explain that the original account’s verification information was replaced and provide the recovery-request result plus purchase records.

Support can guide the recovery and verification process, but agents are not permitted to send verification codes or password-reset links, or directly change protected account details.^4^

Do not post receipts, order numbers, passwords, codes, or the unfamiliar email address publicly.

Minecraft, Xbox purchases, and the new account

A new Microsoft account cannot be merged with the original one, and game purchases, balances, gamertags, and progress cannot be transferred between personal Microsoft accounts.^5^

Minecraft’s documented path for a stolen Microsoft account is account recovery; its license remains with the Microsoft account that owns it.^6^ The available documentation does not provide for issuing a replacement Minecraft code solely from a receipt. Keep the receipt as ownership evidence, but concentrate on recovering the original account.

After access is restored, immediately change the password, remove unfamiliar security methods, and add Microsoft Authenticator, a passkey, or another recovery method.^7^

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. Troubleshoot Microsoft verification code issues | Microsoft Support
3. Help with the Microsoft account recovery form | Microsoft Support
4. How to help keep your Microsoft account secure | Microsoft Support
5. Combining Microsoft accounts | Microsoft Support
6. Troubleshooting Locked, Compromised or Stolen Microsoft Accounts
7. Microsoft account security info & verification codes | Microsoft Support