Accessing Outlook on the web for business using organizational credentials.
Hello @Andrew McCandless,
To help narrow down why your sign-in sessions are not being retained, could you please confirm the following?
- Is your laptop Windows 10 or Windows 11, and is it managed by your organization?
- Under Settings > Accounts > Access work or school, is your Microsoft 365 work account connected?
- Does this happen every time you restart the device, or are you also signed out of Outlook, OneDrive, and your browser during the day?
- Do other users in your organization experience the same repeated sign-in and MFA prompts?
- Is your organization using Microsoft Entra Conditional Access, particularly any policies that configure sign-in frequency or session controls?
- When you receive the MFA prompts, are they always for the same Microsoft 365 account, or mainly when switching between the different client Microsoft 365 accounts?
These details should help determine whether the repeated authentication is related to the device/account configuration, a Conditional Access policy, or the way the multiple Microsoft 365 accounts are being used.
Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response.