Help!!! Trying to fix Surface Pro while aboard

Jaden Mulder 0 Reputation points
2026-11-10T10:19:49.1033333+00:00

When I turn on my Surface pro it shows the logo for about 15 seconds then it shuts off. I’ve done all the things but it still wont turn on. Im trying to mail it to get it fixed but it keeps saying there is an issue when I get to the last step. Im traveling abroad for school in the UK and I need this thing fixed asap for school. I have a warranty on the surface but I don’t know where to go here that will accept it. Please help.

Surface | Surface Pro | Display and screen
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  1. Norah-L 13,570 Reputation points Microsoft External Staff Moderator
    2026-11-11T06:54:13.63+00:00

    Hello Jaden Mulder,

    Since the Surface shuts down before Windows starts, try opening UEFI: with it turned off, hold Volume Up, press and release Power, and keep holding Volume Up. If UEFI also closes after about 15 seconds, that strongly suggests a power, battery, or mainboard fault rather than a Windows problem.

    For the repair service, please follow Microsoft’s How to get service or repair for Surface guide and try starting the order from your registered device. Since you are currently in the UK, you can also check Microsoft’s UK Authorized Service Provider information for an in-person repair through Currys. Contact the location before visiting to confirm that it can service your specific Surface under a warranty issued in the original purchase country, as availability and warranty coverage may vary. Microsoft also notes that an authorized provider may charge additional fees even for an in-warranty repair.

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  2. AI answer

    2026-11-10T10:20:03.05+00:00

    For a Surface Pro that shows the logo for about 15 seconds and then shuts off, the supported next steps are:

    1. Disconnect everything from the device.
      • Remove USB drives, SD cards, external monitors, Type Cover, Surface Dock, and any other accessories.
      • An attached accessory can prevent startup.
    2. Charge it for at least 15 minutes with the power supply designed for that Surface.
      • Then try turning it on again.
    3. Force a restart.
      • Press and hold the power button until the logo screen appears, about 20 seconds.
    4. If it still only shows the logo and does not start Windows, reset it by using a USB recovery drive.
      • Shut down the Surface.
      • Insert the USB recovery drive.
      • Press and hold the volume-down button while pressing and releasing the power button.
      • When the Surface logo appears, release the volume-down button.
    5. If the USB recovery drive also does not work, use a service option.
      • Microsoft lists these options: self-repair, send to Microsoft, or in-person support.
      • In some countries or regions, Microsoft has partnered with Authorized Service Providers that offer in-person support and repair.
      • Those options can include hardware inspection, troubleshooting, and system recovery.

    For the repair-order problem while abroad, the supported path is to use the available Surface service options, including in-person support where offered in that country or region. If sending the device in is blocked at the final step, in-person support or an Authorized Service Provider is the relevant alternative listed for Surface devices.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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