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Community Center | Not monitored
Tag not monitored by Microsoft.
Reschedule the existing DP-700 appointment directly from your Microsoft Learn profile; Microsoft Credentials Support is not required unless the appointment, voucher, or account cannot be managed through that self-service route.
Reschedule the appointment
- Sign in to the Microsoft Learn account used when booking the exam.
- Select your profile picture, then Profile.
- Open Credentials and select Certifications.
- Find the DP-700 appointment and select Reschedule.
- Complete the date/time change on the exam delivery provider’s site.
- Confirm that the provider displays the revised appointment and sends a confirmation email.
The change must be completed at least 24 hours before the existing appointment. Otherwise, the exam fee or voucher may be forfeited.^1^
Check the original Fabric Data Days voucher email or event terms before choosing the new appointment. Available guidance for reported Data Days cases indicates that rescheduling does not necessarily extend the voucher’s original validity period; the exact deadline for your voucher cohort is not established by the general rescheduling policy.^2^
If the appointment cannot be rescheduled
For an existing appointment or scheduling problem, contact the exam delivery partner shown in the booking confirmation. Microsoft’s Credentials Support page directs exam appointment and scheduling issues to Pearson VUE or Certiport; DP-700 bookings are normally transferred from Learn to the selected provider.^3^
For Pearson VUE, use its Microsoft customer-service page:
https://home.pearsonvue.com/microsoft/contact
Provide:
- DP-700 exam name
- Current appointment date and time
- Registration or appointment number
- Requested new date
- Voucher source: Fabric Data Days
- Voucher expiration shown in the original email
- Screenshot or exact text of any rescheduling error
Do not post the voucher code, registration number, or other personal details publicly.
Recover access to Credentials Support
If Pearson VUE cannot resolve the voucher issue and a Microsoft Credentials case is required, open:
https://aka.ms/Credentials-Support
On the request form, select:
- Product family: Learning
- Product or Service: Microsoft Credentials
- Type of Support: Professional No Charge
- Preferred contact method: Email
Include your Learn username, a concise timeline, the voucher deadline, and screenshots. Credentials Support is provided by email rather than phone.^3^
Because the standard Engage Center login has already failed, use the matching recovery branch:
- Personal Microsoft account: Select Sign in to Microsoft’s tenant for Personal Users or Login to personal tenant, then select Login Engage Center. Reopen the Credentials Support link afterward.^4^
- “No Access” displayed: Select Switch Tenant, choose your own/personal tenant, and reopen
https://aka.ms/Credentials-Support.^5^ - Account was associated with an old or inactive tenant: Complete the initial sign-in once through: https://engagecenter.microsoft.com/f8cdef31-a31e-4b4a-93e4-5f571e91255a After successful sign-in, reopen the Credentials Support link. This recovery procedure is specifically documented for personal Microsoft accounts previously associated with an inactive Microsoft Entra tenant.^4^
- “Microsoft Credentials” is missing: Create/complete the Engage Center account first, then open the Credentials Support link again.^5^
References
