Azure Artifact Signing Individual Identity Verification Repeatedly Fails FaceCheck

Question

Azure Artifact Signing Individual Identity Verification Repeatedly Fails FaceCheck

ShamelesAbyss 0

Hello Microsoft Support Community,

I'm an independent software developer attempting to configure Microsoft Azure Artifact Signing for my Windows desktop application, Vespera.

I've successfully upgraded my Azure subscription to Pay-As-You-Go, created an Artifact Signing account using the Basic tier, accepted the required terms, and configured the necessary permissions.

I'm now blocked by the individual identity verification process.

The issue:

During verification, I'm required to create a Microsoft Verified ID using my government-issued driver's license and complete a facial recognition check.

However, every time I scan the QR code and complete the facial verification, the process fails, apparently because my face does not sufficiently match the photograph on my driver's license.

I've attempted the verification multiple times, including deleting and recreating my Azure identity validation request, but I continue encountering the same problem.

My questions are:

Is there an alternative method of verifying my identity if automated facial recognition repeatedly fails?
Can Microsoft manually review my government-issued identification?
Is there a way to reset the verification process properly without repeatedly deleting and recreating my identity validation request?
Is there a specific support team or escalation process for Azure Artifact Signing identity verification failures?

I have a valid government-issued ID and am willing to complete any legitimate verification requirements. I simply need assistance getting past this repeated FaceCheck failure.

This issue is preventing me from obtaining a Public Trust signing certificate profile and completing the Windows code-signing setup for my application.

I would greatly appreciate guidance from Microsoft staff or anyone who has successfully resolved this issue.

Thank you.

ShamelesAbyss 0 Reputation points

2026-11-09T22:17:18.6+00:00

Just to add some context, I've already tried completely resetting the verification process by deleting both my Azure identity validation and the Verified ID stored in Microsoft Authenticator, then recreating both from scratch. I've done this approximately 4–5 times, and the facial verification fails every single time.

I've also tried taking the photos outdoors in better natural lighting, but the result is identical. I'm using a Google Pixel 10 Pro Fold with an excellent camera, and the photos appear crystal clear, so I don't believe image quality is the problem.

I'm hesitant to keep repeating this process because I don't want to trigger an account lockout or have my legitimate verification attempts flagged as suspicious.

Is there any way to have a Microsoft representative manually review my driver's license and verify my identity through a secure support channel? I'm completely willing to provide the necessary documentation. I just need a way to complete verification without being stuck in this endless facial recognition loop.

Any assistance or escalation to the appropriate verification team would be greatly appreciated.

1 answer

Your answer

ShamelesAbyss 0 Reputation points

2026-11-09T22:17:18.6+00:00

Just to add some context, I've already tried completely resetting the verification process by deleting both my Azure identity validation and the Verified ID stored in Microsoft Authenticator, then recreating both from scratch. I've done this approximately 4–5 times, and the facial verification fails every single time.

I've also tried taking the photos outdoors in better natural lighting, but the result is identical. I'm using a Google Pixel 10 Pro Fold with an excellent camera, and the photos appear crystal clear, so I don't believe image quality is the problem.

I'm hesitant to keep repeating this process because I don't want to trigger an account lockout or have my legitimate verification attempts flagged as suspicious.

Is there any way to have a Microsoft representative manually review my driver's license and verify my identity through a secure support channel? I'm completely willing to provide the necessary documentation. I just need a way to complete verification without being stuck in this endless facial recognition loop.

Any assistance or escalation to the appropriate verification team would be greatly appreciated.

Answer 1

For repeated Face Check failures in Artifact Signing individual identity validation, the supported recovery path is to delete the existing identity validation request, remove the associated Verified ID from Microsoft Authenticator, then submit a new request and create a new Verified ID.

For the Face Check itself, use these conditions:

Complete verification in even, moderate lighting.
Avoid direct sunlight, strong backlighting, and deep shadows.
Keep the face centered, fully visible, and facing the camera.
Make sure the camera lens is clean and unobstructed.
Remove sunglasses or anything else obscuring the face.
Follow the on-screen instructions.

Additional Face Check guidance is available here: Microsoft Entra Face Check guidance.

Answers to the specific questions:

No alternative verification method is described for individual identity validation when Face Check fails. The documented path is to recreate the request and Verified ID, then retry.
Manual review of a government-issued ID for this specific Face Check failure is not described.
The documented reset method is:
- Delete the current identity validation request.
- Remove the associated Verified ID from Microsoft Authenticator.
- Submit a new identity validation request.
- Create a new Verified ID.
Assistance is available through Azure Support or Microsoft Q&A using the artifact-signing tag.

Related checks that can also block progress:

The email address entered in the individual identity validation request must match the email address used to sign in and access the identity validation link.
If the verification email was not received, check Junk/Spam, confirm external messages with links are allowed, and if needed create a new identity validation request.
For individual validation, the billing account legal name and sold-to address must match the government-issued ID used for validation.