I am not receiving automated emails from NHS login.

rachel derbyshire 0 Reputation points
2026-11-09T16:21:11.32+00:00

I am not receiving automated emails from NHS login.

The emails are being sent from "******@login.nhs.uk". NHS login has confirmed that the messages are being rejected (bounced) by my email provider.

You would like Microsoft to investigate whether these messages are being affected by their current email delivery issues. You can also check for reported Outlook service disruptions here: https://downdetector.co.uk/status/outlook/

Outlook | Web | Outlook.com | Email
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  1. Vikki-T 13,945 Reputation points Microsoft External Staff Moderator
    2026-11-10T09:02:11.5766667+00:00

    Hi rachel derbyshire,

    I understand how disruptive this can be, especially if the NHS login email is needed to access a service.

    Since NHS login has confirmed that the message was rejected rather than simply delivered to Junk, the most useful next step is to ask NHS login support for the exact SMTP rejection code and error message from the bounce report. Please do not post the complete report publicly, as it may contain email addresses, server names, or IP addresses.

    Could you also confirm whether the affected address is an Outlook.com, Hotmail, Live, or MSN account? Without the rejection code and the receiving email provider, it is not yet possible to determine whether this is an Outlook.com filtering issue or a sender-side delivery problem.

    In the meantime, check that the mailbox is not over its storage limit, review the Junk Email folder and blocked senders list, and add ******@login.nhs.uk to your contacts or Safe Senders. If NHS continues to receive a server-level rejection, its mail administrator will need to use the rejection details to investigate the sending domain or submit the issue through Microsoft’s Outlook.com Sender Support.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

    I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-11-09T16:22:31.9066667+00:00

    Ask NHS login for the complete non-delivery report (NDR), including its SMTP error code and rejected sending IP, because a bounced message is rejected before it reaches your Outlook.com mailbox and that evidence determines whether Microsoft or the NHS sender must act.

    1. Obtain the rejection details from NHS login

    Ask the NHS login technical team for:

    • The complete NDR/bounce text, with personal addresses redacted
    • The SMTP status code, such as 550 5.7.511
    • The sending IP address
    • The date, time, and time zone of a failed attempt
    • Whether other Outlook.com, Hotmail, Live, or MSN recipients are affected

    Adding login.nhs.uk to Safe Senders is unlikely to fix a server-side rejection because the message never reaches mailbox filtering. If only this sender or domain fails, its mail administrator generally needs to investigate its SPF, DKIM, DMARC, DNS, and sending reputation ^1^.

    2. Apply the action matching the NDR

    If it says 5.7.511 Access denied or “banned sending IP”:

    The NHS mail administrator—not you—should:

    1. Open https://sender.office.com.
    2. Enter the email address that received the NDR.
    3. Enter the sending IP address shown in the NDR.
    4. Complete verification.
    5. Select Delist IP.

    This is the documented resolution for that specific rejection pattern ^2^.

    If it cites SPF, DKIM, DMARC, reverse DNS, or reputation:

    NHS login’s email administrator must correct or escalate the sender configuration. Microsoft provides a sender-support submission route for mail that complies with its policies but is still rejected; it applies to delivery into Outlook.com, Hotmail, Live, and MSN addresses ^3^.

    If it says the recipient mailbox or storage is full:

    In Outlook.com, open Settings → General → Storage and free space. Messages sent while Microsoft cloud storage is full are bounced and cannot subsequently be recovered, so NHS login must resend them afterward ^4^.

    3. Check whether Microsoft has an active incident

    There are public reports of selective Outlook.com incoming-message rejection in November 2026, but that alone does not prove the NHS message is part of the same incident. Check Microsoft’s official public status page for a current advisory ^5^.

    If this is a work or school Microsoft 365 mailbox, an administrator should open:

    Microsoft 365 admin center → Health → Service health → Exchange Online

    If no matching incident appears, the administrator can select Report an issue. Service Support and Helpdesk administrators can view service health ^6^.

    4. Escalate an Outlook.com mailbox investigation

    For a personal Outlook.com/Hotmail account:

    1. Sign in to Outlook.com.
    2. Select Help on the menu bar.
    3. Search for cannot receive emails.
    4. Scroll to Still need help? and select Yes.
    5. Request support and provide:
      • The complete NDR and SMTP code
      • Failed-delivery timestamps
      • The NHS sending domain and sending IP
      • Whether unrelated senders are also being rejected

    Microsoft Q&A contributors cannot inspect mailbox delivery logs, so this must be handled through Outlook.com Support. Meanwhile, use another email address for time-sensitive NHS login verification if NHS login permits changing the registered address.

    References

    1. Incoming emails being blocked due to lack of SPF/DKIM/DMARC records on my @outlook.com account - Microsoft Q&A
    2. Can't receive emails from certain senders - Microsoft Q&A
    3. Sender Support in Outlook.com | Microsoft Support
    4. Can't send or receive email in Outlook.com | Microsoft Support
    5. Microsoft service health status
    6. How to check Microsoft 365 service health
    AI-generated content may be incorrect. Read our transparency notes for more information.

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