i am not able to hear the customer the line is silent

Gore, Sharon : BUK Customer Care UK 0 Reputation points
2026-11-09T08:59:30.18+00:00

i cannot hear the customer is silent there is no sound coming through my head set

Windows for home | Other | Devices and drivers
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  1. Alvise Cervellati 7,055 Reputation points Independent Advisor
    2026-11-09T09:39:16.9266667+00:00

    Hi @Gore, Sharon : BUK Customer Care UK

    Could you please clarify which application you're using to receive customer calls?

    First, check if your headset is working correctly by playing a video or any other audio on your computer.

    If you can hear the audio, the issue is probably related to the application you're using for calls, open Settings > System > Sound and make sure your headset is selected as the default output device

    Also, open Volume Mixer and check that the calling application is not muted and is using the correct audio output

    If everything looks fine, try disconnecting and reconnecting your headset, then restart the application

    Also, can the customer hear you, or is the audio not working in both directions?

    Let us know

    Elvis

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  2. Gore, Sharon : BUK Customer Care UK 0 Reputation points
    2026-11-09T09:01:35.6033333+00:00

    it awful

    no sound coming ti was ok and then the sound is not coming through

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