why my excel and word not performing i am facing trouble to open it

maha 0 Reputation points
2026-11-09T06:52:21.2266667+00:00

Screenshot 2026-11-09 122130

Microsoft 365 and Office | Excel | For home | Windows
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  1. DaveM121 946.7K Reputation points Independent Advisor
    2026-11-09T07:24:52.2233333+00:00

    1

    The 'Repair Now' button on that error popup dialog only performs a quick repair of the Office apps and that rarely resolves the problem with the Office apps, the best option is to perform a full online repair of your Office installation.

    Before performing this process to ensure you do not loose the Office installation during the repair, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps - Installed Apps or Apps and Features

    Then, scroll down to find Microsoft Office or Microsoft 365.

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

    2

    If that does not resolve the problem, completely uninstall Office, restart your PC, then download and reinstall Office from your account online (https://account.microsoft.com/services/).

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  2. Sophie Turner 5 Reputation points
    2026-11-09T07:03:27.45+00:00

    When both Word and Excel struggle to open, I would start by restarting the PC and trying one of them in Safe Mode, as a faulty add-in is a common cause. If it opens fine in Safe Mode, turn the add-ins off one at a time until you find the one causing the trouble. If neither app opens even in Safe Mode, run an Online Repair of Office from Installed apps and restart again.

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  3. AI answer

    2026-11-09T06:53:04.98+00:00

    Run an Online Repair of Microsoft 365/Office, because it repairs the entire Office suite—including both Excel and Word—and is the recommended repair option for this startup error.

    1. Repair the complete Office installation

    1. Close Excel, Word, Outlook, and any other Office applications.
    2. Open the repair screen:
      • Windows 11: Right-click Start → Installed apps.
      • Windows 10: Right-click Start → Apps and Features.
    3. Find Microsoft 365 or Microsoft Office.
    4. Select the three dots or select the product, and then choose Modify.
    5. For the common Click-to-Run installation, select Online Repair → Repair.
      • Choose Online Repair, not merely Quick Repair. Online Repair performs the more complete repair.
      • If an MSI-based installation displays a different window, select Repair → Continue.
    6. Allow the process to finish without cancelling it, and then restart the computer.
    7. Open Excel and Word and verify that each reaches a blank document normally.

    These steps repair the whole Office suite even when initiated for only one application.^1^

    2. If only one application still fails

    Test the affected application in Office Safe Mode, which starts it without normal add-ins and customizations:

    1. Press Windows key + R.
    2. Enter the applicable command, including the space before /safe:
      • Excel: excel /safe
      • Word: winword /safe
    3. Select OK.

    If the application opens in Safe Mode:

    1. Go to File → Options → Add-ins.
    2. At the bottom, set Manage to COM Add-ins, and select Go.
    3. Clear one add-in at a time, select OK, and restart the application normally.
    4. When the application starts normally, leave the problematic add-in disabled or obtain an updated version from its publisher.^2^

    If neither Excel nor Word starts in Safe Mode, add-ins are less likely to be the issue; proceed to reinstallation rather than repeatedly changing add-in settings.

    3. If Online Repair does not resolve it

    Uninstall and reinstall Microsoft 365/Office:

    1. Confirm that the Microsoft account used to purchase or activate Office is available.
    2. Use Microsoft’s Office uninstall troubleshooter on the affected Windows PC.
    3. Follow its prompts and restart when requested.
    4. Reinstall the Office version associated with the account.

    The uninstall troubleshooter requires Windows 10 or later and currently cannot uninstall Office 2024; Office 2024 may require another supported uninstall method.^3^

    References

    1. Repair an Office application | Microsoft Support
    2. I get a "stopped working" error when I start Office applications on my PC | Microsoft Support
    3. "Something went wrong" error when you try to start a Microsoft 365 app
    AI-generated content may be incorrect. Read our transparency notes for more information.

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