Unable to cancel annual Copilot subscription paid monthly

Hi Saha Guna,

I understand why this is concerning, especially since the subscription is billed monthly and you were expecting to be able to stop the payments.

Based on the information provided, this appears to be an annual-commitment subscription with monthly billing. Monthly billing generally means that the annual cost is collected in monthly installments, rather than the subscription being cancellable on a month-to-month basis. Therefore, cancelling or turning off recurring billing may only prevent renewal after that day while the remaining monthly payments could still be due.

Whether an early cancellation or refund is available depends on the exact Copilot plan, purchase channel, country or region, and the terms shown when the subscription was purchased. Microsoft notes that not every cancellation results in a refund.

Since this subscription is connected to a work account, please ask your Microsoft 365 billing or global administrator to check Billing > Your products in the Microsoft 365 Admin Center. The administrator can review the commitment term, renewal date, and available cancellation options. If no immediate cancellation option appears, the billing administrator should contact Microsoft business support from the Admin Center and request a review of the purchase.

When contacting support, provide the purchase date, subscription name, billing account details, and explain that you are requesting an exception or early cancellation review. Microsoft Support will need to confirm whether this is possible under the specific agreement.

For general cancellation information, you can also review Microsoft’s official guidance here: Cancel your Microsoft subscription.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

I know this isn't the news you were hoping for, but I wanted to make sure you got the most accurate information about your situation. Thank you so much for your understanding.     

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