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Subject: Microsoft Word Desktop — Transcribe Upload Audio Button Unresponsive
I have Microsoft 365 installed on Windows. Until recently, Dictate → Transcribe → Upload audio worked normally.
Now the Transcribe panel opens and Start recording works, but clicking Upload audio does absolutely nothing. No file picker opens and no error appears.
I have completed the following troubleshooting:
Updated Microsoft 365.
Performed Quick Repair successfully.
Tested Word in Safe Mode.
Signed out and back into Microsoft 365.
Verified that WebView2 Runtime is installed.
Confirmed that the Windows file picker works elsewhere in Word.
Word Online initially displayed an incorrect private/incognito browsing warning. Allowing third-party cookies in Microsoft Edge fixed Word Online transcription, but desktop Word remains unresponsive.
Please verify whether my Microsoft 365 license currently supports uploading audio for transcription in desktop Word. If it does, please investigate whether a recent Office update or an embedded web-component issue is preventing the upload dialog from opening.
This feature worked previously and stopped without any intentional configuration change on my part.
A family of Microsoft word processing software products for creating web, email, and print documents.
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I have also recently started having the exact same issue as of today. Up until this point, I have been using the Transcribe function regularly. As the button is still there, it seems more likely to me that this is a bug rather than a removal of a feature. I am going to report the bug to Microsoft and it might be worth you doing the same too.
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Hi, I as well as a few of my coworkers are also having this issue. The build is: Microsoft® Word for Microsoft 365 MSO (Version 2610 Build 16.0.20527.20150) 32-bit. As a temporary workaround we have been using Microsoft Word Online and was able to upload audio when transcribing. But when we use the Desktop App clicking "Upload Audio" does not open the file explorer like it normally does.
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Same problem - wasted 2 hours trying to figure it out. When I use the web version, no issue. When I use the desktop version, the upload option appears but nothing happens when you click on it like I did yesterday. Who makes changes like this without informing the end-user
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA1%3C/text%3E%3C/svg%3E)
I submitted this to Microsoft yesterday and they dismissed it as "No issue found". Glad to see it's not just us having the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 93%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
To anyone having this issue as of 11/10/26 - Widen the transcribe box to right before your document. I got mine to open that way.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 4%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Microsoft is claiming a 300 minute per month limit! https://support.microsoft.com/en-us/word/transcribe-your-recordings#tabpanel_1_word-for-the-web and https://support.microsoft.com/en-us/word/transcribe-your-recordings
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Hello all,
We had the same problem with build 2610 and this workaround worked for us and got the upload button working again:
What you can try is to widen the Transcribe pane before selecting Upload audio.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 55.00000000000001%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Thank you so much Joell !! I owe you a beer
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 75%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Confirming same...widening Transcribe pane allows to get upload window pop.
Thanks!
I can also confirm the issue.
Please take a moment to report the problem.
Please go to Help > Feedback button > Report a problem > Write this feedback:
Problem Title: Upload Audio button is unresponsive in Microsoft Word Transcribe feature
Problem Description:
I am experiencing an issue with the Transcribe feature in Microsoft Word.
When I navigate to Home > Dictate > Transcribe and click the Upload audio button, nothing happens. The button appears to be unresponsive, and no file selection window opens.
As a result, I am unable to upload audio files for transcription.
Expected Behaviour: Clicking the Upload audio button should open the file selection dialog, allowing me to browse and select an audio file for transcription.
Actual Behaviour: Clicking the Upload audio button does not trigger any action. No file picker opens, and no error message is displayed.
Thanks so much! Just to be clear for others, the Help>Feedback is from within the Word application.
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Commercial user here, with co-pilot license.
In the app, when clicking the upload button, nothing happens. Thus it is unsuable.
Windows 11 Enterprise, 26H1.
Goodmorning,
I have had the same problem and this is what worked for me as a workaround:
You can try is to widen the Transcribe pane before selecting Upload audio.