when i click file explorer from task bar it crashes and didn`t start

HAITHAM MOHAMED 20 Reputation points
2026-11-08T08:14:20.45+00:00

Dear all when i click file explorer from task bar it crashes and didnt start but when i click on this pc short cut it works for 5 min then crashes again this happened after installing autocad 2027 and still till now. Please advise please note i cant reset my pc. iam working in a big project and i dont have any time to waste . iam using windows 11 ,there is no update availabe

thanks

Windows for home | Windows 11 | Performance and system failures
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Answer accepted by question author
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
2026-11-10T08:05:26.4833333+00:00

Hello HAITHAM MOHAMED,

Since this started after installing AutoCAD 2027, there may be a conflict between AutoCAD and File Explorer.

Autodesk has documented similar Explorer crashes involving DWG files: Autodesk support article

Could you clarify one thing:

Does File Explorer crash even when browsing ordinary folders without DWG files, or does it mainly happen when opening folders containing AutoCAD drawings?

DWG-related Explorer crashes might be resolved by disabling problematic AutoCAD shell extensions, without resetting Windows.

https://forums.autodesk.com/t5/installation-licensing-forum/dwg-filetype-crashes-windows-explorer-windows-11-alternative/td-p/13808435

This should help narrow down whether the same workaround applies to your situation.

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