Why didn't I get a free account?

For Azure free account sign-up, the most common reasons for "not eligible" are:

1. The account information provided for the Azure profile is incorrect.
2. The credit card information is incorrect.
3. Another Microsoft account already uses the same information.
4. The account was previously used with an Azure subscription or free trial, because the free trial is limited to users who are new to Azure.

What to do:

1. Go to the Microsoft account center and verify that billing and shipping details are completed and valid.
2. During Azure sign-up, make sure the credit card billing address exactly matches the bank records.
3. Confirm the card is not virtual or prepaid, because those cards aren't accepted.
4. Try a different browser.
5. If the issue continues, create a support request.

If the message is specifically "You are not eligible for an Azure subscription", Microsoft recommends checking that the contact email address, street address, telephone number, and credit card information are correct, and that there isn't already a Microsoft account using the same information.

References:

• Troubleshoot issues when you sign up for a new account in the Azure portal