my account was hacked

Question

my account was hacked

micah rogerson 0

hello my account

PII ******@outlook.com was hacked

and now its asking for the email

PII ******@outlook.com

and

PII ******@msaccountsafety.com

0 comments

2 answers

Your answer

Answer 1

Virginia M 42,480 Independent Advisor

Hello, I’m Virginia.

Try recovering your account here:

Hacked:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can also try https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop-down menus.

I have further options if this doesn’t work.

Virginia M 42,480 Reputation points Independent Advisor

2026-11-06T20:38:03.5533333+00:00

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

Account recovery is automatic for Home users so there’s no manual review/2nd tier support.

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that if the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done.

Answer 2

If the account was hacked, use this recovery path:

Run a full malware scan on the PC before changing anything.
- Open Virus and threat protection.
- Select Scan options > Full scan > Scan now.
Try the Microsoft account hacked-account recovery flow.
- Use the sign-in helper tool. It asks for the email address or phone number and then provides self-help steps or the option to talk to an agent.
If access is still possible, immediately change or reset the password.
- After the malware scan, sign in and change the password.
- If sign-in fails, use password reset.
After regaining access, review account settings that attackers commonly change:
- Connected accounts
- Forwarding
- Automatic replies
Check recent sign-in activity.
- Review the recent activity page to see when and where the account was accessed and report activity that was not recognized.
Add or update security info.
- Add an alternate email address and mobile phone number on the Security basics page to improve recovery options.
If the account is blocked because of unusual sign-in activity, it must be unblocked by resetting the password.
If the security code or password-change process does not work, use the sign-in help path that includes a support option.
- Support agents cannot send password reset links or change account details for the account.

About the address ending in msaccountsafety.com: the recovery process may send a message from [email protected] after a recovery submission. Check Inbox, Spam, and Junk folders for that message.

References: