Images randomly stop displaying in Microsoft Sway after initially uploading successfully

Hi Jeremy,

Thank you for your response.

Based on my testing environment, I did not encounter the issue you described when uploading images to Sway.

However, you have already tested the issue across multiple browsers and different network connections, and you have also created a new Sway for testing, but the issue still persists.

In this case, I recommend that you create a support ticket with Microsoft Technical Support so that the issue can be investigated more thoroughly. The support team has specialized tools to perform further checks on the backend and, if necessary, can conduct a remote support session to gather additional information, identify the root cause, and assist you in resolving the issue.

You can follow the instructions in the documentation below to create a support ticket with Microsoft Technical Support:

 Get support - Microsoft 365 admin | Microsoft Learn

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

Hi Jeremy,

Welcome to the Microsoft Q&A forum.

Based on your description, this issue occurs across multiple browsers.

To help you further, could you please perform the following checks:

1. Please try creating a new test Sway and adding images to it to see whether the images display normally.
2. Please try using a different Internet connection, such as mobile data, to check whether the issue persists.

Based on the test results and any additional information you provide, I can better assist you in identifying the cause of the issue.

I look forward to hearing from you.

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