I cannot log into my Email ive had since a child its on my old phone number i dont have anymore, and u keep decling my recovery appeal.

shae 0 Reputation points
2026-11-06T15:58:14.4633333+00:00

Hi, I need help recovering my old Hotmail account, which I've had since 2017.

I no longer have access to the phone number registered for security verification.

I am still signed into the Microsoft account through Minecraft, but I cannot access Outlook or update my security information because it keeps asking for my old phone number.

Could you please advise me on the official recovery options available?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
    2026-11-06T23:27:42.9+00:00

    Welcome shae,

    Thanks for reaching out, and I'm sorry you're locked out of a Hotmail account you've had for so long. I know it's frustrating when the recovery form keeps getting declined.

    To point you in the right direction, could you tell me:

    • When you try to sign in, does the screen show any other way to verify besides the old phone number, such as an alternate email or the Microsoft Authenticator app?
    • What exactly does the decline email say? Does it say there wasn't enough information, or does it mention two-step verification?
    • Do you know if two-step verification was turned on for this account?
    • Did you fill out the form on the device you use for Minecraft, at home?

    Looking forward to your update.

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