Trouble logging in to Authenticator App(Not able to log into new browser and etc. at all)

Songyi Kim 0 Reputation points
2026-11-06T09:20:50.6433333+00:00

Hello Microsoft Support Team,

I purchased a Microsoft 365 Business subscription directly from Microsoft and manage my organization's account.

I am unable to sign in because Microsoft Authenticator is not working, and no alternative verification method is available.

So wherever I wish to log in (e.g., to a new browser, it asks for Verification Code from Authenticator - so I try logging into this app and the Authenticator app itself asks for another V. code.)

My buisness account is ---> (VM Removed PII).onmicrosoft.com <---

I have tried contacting Microsoft Support by phone multiple times, but I cannot reach a human representative and AI chat bot just send links - not helping at all.

Could a Microsoft staff moderator please help me open a support case with the Data Protection / Tenant Recovery team?

Thank you for your assistance.

(EDIT: this is an open forum please don't post PII, thanks. )

Microsoft Security | Microsoft Authenticator
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  1. Songyi Kim 0 Reputation points
    2026-11-06T09:36:00.43+00:00

    Yes I have. The problem is that to reach out admin center it requires me LOG In - and logging in is the problem here.

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  2. Songyi Kim 0 Reputation points
    2026-11-06T09:25:28.2066667+00:00

    Hello,

    The AI-generated answer has not resolved my issue.

    I have already tried Microsoft phone support, live chat, and the available self-service options. None of them allows me to reach a human support representative.

    I am unable to access my Microsoft 365 admin center because of an Authenticator MFA loop. I need actual account recovery assistance, not another automated response.

    Could a Microsoft staff moderator please review this thread and help initiate a Data Protection / Tenant Recovery support case?

    I am willing to provide proof of ownership through a private, secure channel.

    Thank you.

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