New emails going to deleted items after account hacked

This is commonly caused by a malicious inbox rule, a blocked sender entry, or an ignored conversation left behind after the account was compromised. Since the password was already changed, the next step is to remove anything still redirecting mail.

1. In Outlook.com, go to Settings > Mail > Rules.
2. Review the rules and delete any rule that:
   • moves messages to Deleted Items
   • deletes messages
   • forwards messages elsewhere
   • has an unusual name, including symbols only
3. If the rules are unclear or appear suspicious, delete all custom rules and then test with a new incoming message.
4. Go to Settings > Mail > Blocked senders and domains.
   • Remove any legitimate sender or domain that appears there.
   • Add important senders to the Safe senders list if needed.
5. Check whether the affected messages are part of an ignored conversation. If messages from the same thread keep going to Deleted Items, Outlook may be using the Ignore feature for that conversation.
6. If mail is going to Junk first or disappearing unexpectedly, check for blocked senders and mark valid messages as It’s not junk.
7. Because the account was hacked, also review the account for suspicious inbox rules that move messages to Junk Email, Notes, or RSS Subscriptions, since those are common signs of compromise.

If the issue continues after removing suspicious rules and blocked senders, use Outlook.com support from Help in the menu bar and select Still need help?

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