i tried uninstalling both apps and just reinstalling the new one....and having the same issue.
Unable to sign in to new Copilot iPhone app with personal account after migrating from old Copilot app
I have been a happy user of copilot on my pc and on my phone. i use it with a personal m365 subscription. recently, when i went to use the app on my phone, it said I needed to download the new copilot app. I did. and now i cannot login to the new app. it keeps directing me to my business email and when i try to log in using my personal account (which shows i am signed in) it reverts back to the login screen with my business app. if i use chrome to go to copilot.com on my phone, i only get the option to download the app. i can't log in. I am using an iphone. I spent 2 hours with support via chat and they can't fix it. I could use some help please.
Microsoft Copilot | Other
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Carl-L 24,820 Reputation points Microsoft External Staff Moderator
2026-11-06T07:05:33.7166667+00:00 Hello davjav,
Welcome to Microsoft Q&A forum.
Before we proceed, may I know if you can log in to the copilot web using any browser with your personal account? Please let me know the results.
I'm waiting for your reply.