No Print Docs in Print Queue Blue

COLLEEN OLSON 0 Reputation points
2026-11-05T23:16:22.12+00:00

NEW ISSUE my Desk Top cannot send any information to my computer due to the security that has been set up.

Nothing will ever appear in the print queue. Printer active on Devises. Bluetooth activated on Printer and Desktop

HPJet Pro 9125e printer.

I was blocked for sending too many email to residents in my HOA. My account has been unblocked. Read New Issue Below. I am not a Business.

Windows for home | Other | Devices and drivers
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  1. Emma1-N 14,895 Reputation points Microsoft External Staff Moderator
    2026-11-06T08:05:38.1066667+00:00

    Welcome COLLEEN OLSON,

    Thanks for reaching out to Microsoft Q&A Forum. I understand that your desktop can't send print jobs to your HP OfficeJet Pro 9125e. The printer shows as active under Devices, but nothing ever appears in the print queue, and you think the security settings on the computer may be blocking it.

    Please make sure you already tried the Q&A Assist steps. In addition, please try the following.

    To narrow this down, could you share:

    • In Printers & scanners, does the HP printer show as Ready, Offline or Driver is unavailable?
    • Can the printer print from another device, such as a phone using the HP Smart app on the same Wi-Fi network?

    In the meantime, you can try these steps:

    1, Run the built-in printer troubleshooter.

    • Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
    • Select Run next to Printer, and follow the prompts.

    2, Remove the printer's Bluetooth pairing so that Windows uses only the network connection.

    • Go to Start > Settings > Bluetooth & devices > Devices.
    • If the HP printer is listed as a Bluetooth device, select the three dots next to it, then select Remove device.

    3, Set your home network as a private network so that Windows allows the printer to communicate with the PC.

    • Go to Start > Settings > Network & internet > Wi-Fi, then select your network's properties.
    • Under Network profile type, select Private network.

    Looking forward to your update.

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  2. AI answer

    2026-11-05T23:17:18.4433333+00:00

    The HP OfficeJet Pro 9125e should be installed as a Wi‑Fi/network printer rather than a Bluetooth printer, because its Bluetooth Low Energy function is intended for setup and discovery, not normal Windows printing.^1^

    Reconnect the printer correctly

    1. On the printer’s control panel, connect the printer to your home Wi‑Fi network.
    2. Ensure the desktop is connected to that same Wi‑Fi network. Separate guest and primary networks might not communicate.
    3. In Windows 11, open: Start > Settings > Bluetooth & devices > Printers & scanners.
      • For Windows 10: Start > Settings > Devices > Printers & scanners.
    4. Select the existing HP OfficeJet Pro 9125e, select Remove, and confirm.
    5. Return to Printers & scanners, select Add device, and add the network-discovered HP printer. Microsoft requires a wireless printer and the Windows PC to be on the same network.^2^
    6. If Windows does not find it, use HP’s model-specific setup page to install the HP software and complete the network setup.^3^
    7. Open Printers & scanners, select the newly installed printer, and print a test page. Also select this exact printer—not “Microsoft Print to PDF”—in the application’s Print window.

    The previous email-sending restriction is a separate account service issue; removing that restriction does not install or reconnect the Windows printer.

    If the test job still never appears

    Restart the Windows service that receives print jobs:

    1. Press Windows key + R.
    2. Enter services.msc and press Enter.
    3. Find Print Spooler.
    4. Right-click it and select Restart.
    5. Double-click it and ensure Startup type is Automatic.
    6. Print the test page again.

    Microsoft identifies Print Spooler as the service that manages Windows print jobs.^4^

    If the spooler will not run or printing still fails, reinstall or update the printer driver through Windows Update first. Microsoft recommends Windows Update for current printer drivers; the HP manufacturer package is the next option if Windows Update cannot provide one.^5^

    Only if jobs become stuck in the queue

    This deletes pending print jobs, not documents stored on the PC:

    1. Open services.msc and Stop the Print Spooler.
    2. Open File Explorer and enter: C:\Windows\System32\spool\PRINTERS
    3. Delete the files inside that folder.
    4. Return to Services and Start the Print Spooler.
    5. Restart the computer and printer, then retest.^4^

    If Windows reports that security settings or administrator permission prevent removing, adding, or restarting the printer service, record the exact error message. “Nothing appears in the queue” alone does not identify which security control is blocking printing.

    References

    1. Bluetooth guide for HP printers | HP® Support
    2. Add or install a printer in Windows
    3. HP OfficeJet Pro 9125e All-in-One Printer Setup | HP® Support
    4. [Windows 10](https://support.microsoft.com/windows/hardware/printer/fix-print-job-stuck-in-queue-errors-in-windows)
    5. Download and install the latest printer drivers
    AI-generated content may be incorrect. Read our transparency notes for more information.

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