microsoft word account

Use Microsoft’s Sign-in Helper to recover the Microsoft account associated with Word; an active subscription through December 2026 does not by itself restore access to a locked or inaccessible account.^1^

Recover your personal Microsoft account

1. Open the Microsoft account Sign-in Helper.
2. Enter the email address or mobile number used to sign in to Word.
3. Follow the diagnosis and recovery instructions displayed.
4. If prompted to verify your identity:
   • Choose where to receive the security code.
   • Enter the code.
   • Create and confirm a new password.^2^
5. After access is restored, open Word:
   • Windows: File > Account > Sign In
   • Mac: Open Word and select Sign In
   Sign in with the same Microsoft account that owns the subscription.

Check the spelling and full domain of the address—for example, @outlook.com versus @outlook.co.uk. If Microsoft does not recognize it, try another email alias or phone number attached to the account.^2^

If the screen specifically says the account is locked

Sign in at Microsoft account and complete the displayed unlock verification.^3^

If there is no “Let’s prove you’re human” option:

1. Select the link beginning with aka.ms/ shown in the lockout window.
2. Submit the account-reinstatement form.
3. Wait for Microsoft Online Safety to contact you by email.
4. Do not submit duplicate requests, because that can delay review.^3^

If this is a work or school account

The personal-account recovery process does not apply. Contact the organization’s IT administrator or use Microsoft’s work or school password reset.^1^

Do not create a new Microsoft account or purchase another subscription—the existing subscription remains associated with the original account.

References

1. I can't sign in to my Microsoft account | Microsoft Support
2. My username and password have stopped working | Microsoft Support
3. Microsoft account has been locked | Microsoft Support