Artifact Signing Service: Inquiry About 'In Progress' Support Topic Duration

Rithik-5201 0 Reputation points
2026-11-05T19:58:32.3+00:00

Problem description

I am inquiring about the status of my support case related to Artifact Signing, specifically regarding the 'In Progress' support topic that has been open for more than 7 days. I need clarification on whether this duration is typical and if further action is required from my side.

Environment

Service: Artifact Signing; Resource Type: Not specified; Region: Not specified.

What I've already tried

I have not tried any troubleshooting steps myself. The case record contains only a general request for help with code signing, and no specific diagnostics or steps have been documented.

Current status

Currently, the case remains in the 'In Progress' state for over 7 days without any updates or further guidance. I am seeking assistance or an update on the progress and any additional information needed to resolve the issue.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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