Been charged for Microsoft 365 subscription as a university student

Question

Been charged for Microsoft 365 subscription as a university student

Aoife Barry (Student) 0

I have been charged for a Microsoft 365 subscription, the only subscription I am aware of having is through my university email address which should provide me with free access, but I have been charged for it and need to request a refund.

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2 answers

Your answer

Answer 1

Hi Aoife,

To help determine which subscription may have been billed, could you please provide a few additional details?

What is the exact name of the subscription shown on the invoice, receipt, or bank statement?
Did you receive the charge on a personal Microsoft account, or is it associated with your university account?
Do you have a copy of the invoice or order confirmation that shows the charged product and order number?

With this information, you can better understand whether the charge is related to a personal subscription, a university-provided license, or another Microsoft service, and provide guidance on the available refund options.

Additionally, to determine which subscription was billed and whether you are eligible for a refund, please sign in to the Microsoft account associated with the charge and review your subscriptions at Services. This will show any active Microsoft subscriptions linked to your account.

To ensure I provide the most accurate assistance, I would appreciate any additional information you can share regarding your current situation. If possible, please include screenshots, as they can be very helpful in the investigation.

Thank you for your patience and understanding. Should you have any further questions, please feel free to comment in this post.

I look forward to your response.

Answer 2

Aoife Barry (Student) 0

The exact name of the charge on my bank statement is MICROSOFT*MICROSOFT 365 P.

I do not know for definite if this charge is for my university account, but when I try to log into Microsoft with my personal email address to see if I have any active subscriptions it says I do not have any, so as far as I am aware my only Microsoft subscription is my student account, which I should have for free provided from my university.

Ivory 2,610 Reputation points Independent Advisor

2026-11-05T20:09:27.3633333+00:00
Hi Aoife,

Thank you for the additional information.

The charge description "MICROSOFT*MICROSOFT 365 P" typically indicates a Microsoft 365 Personal subscription rather than a university-provided Microsoft 365 license.

One possibility is that a Microsoft 365 Personal trial or subscription was previously activated using a personal Microsoft account or your school account and automatic renewal remained enabled. In that scenario, the trial may have converted into a paid subscription, resulting in the charge you're seeing. Since Microsoft accounts can be associated with multiple email addresses, it's also possible that the subscription is linked to a different personal Microsoft account than the one you recently checked.

To identify which Microsoft account is associated with the Microsoft 365 Personal subscription, please try the following:

Search all of your email inboxes (personal, school, and any older email accounts) for emails from Microsoft using keywords such as:

"Microsoft 365"

"subscription"

"renewal"

"receipt"

"invoice"

"order confirmation"

Look for recent billing emails from Microsoft. These emails are typically sent to the email address associated with the subscription and may include:

The Microsoft account email address

An order number

Subscription details

Renewal or payment information

If you're able to locate the account associated with the subscription, you can proceed with canceling the subscription by following the steps outlined in this article: Cancel your Microsoft subscription | Microsoft Support

If you're unable to identify the account associated with the subscription, please contact Microsoft Support for personal accounts through Contact - Microsoft Support further assistance. They can help locate the subscription using the transaction details and advise on any available cancellation or refund options.