My headset audio works but my microphone does not, while having my teams calls Fix?

De Azevedo, Carlos {PEP} 0 Reputation points
2026-11-05T16:45:59.9866667+00:00

My headset audio works but my microphone does not, while having my teams calls? what shall i do to fix the mic?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
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  1. AI answer

    2026-11-05T16:46:19.2266667+00:00

    Try this in order:

    1. In the Teams meeting window, make sure Mic is not muted. If the mic icon has a line through it, select Unmute mic.
    2. Check the headset itself for a physical mute switch or mute button. Some headset booms mute when flipped up.
    3. In Teams, verify the correct microphone is selected:
      • Before a meeting: Settings and more > Settings > Devices
      • Under Audio settings, choose the headset mic in the Microphone dropdown
      • Select Make a test call to record and play back a short sample
      • Note: test call is unavailable on Teams for web
    4. During a meeting:
      • Select the dropdown arrow next to Mic
      • Select More audio settings
      • Confirm the correct microphone is selected
    5. In Windows, confirm the headset mic is enabled:
      • Start > Settings > System > Sound
      • Under Input, select the headset microphone in Choose a device for speaking or recording
      • Make sure the mic volume is not muted
      • If needed, go to Advanced > More sound settings > Recording, right-click the mic, and select Enable
    6. Check microphone privacy permissions:
      • Start > Settings > Privacy & security > Microphone
      • Turn on Microphone access
      • Turn on Let apps access your microphone
      • Turn on Microsoft Teams (work or school)
      • Turn on Let desktop apps access your microphone
      • If these were already on, turn them off and back on, then restart the device
    7. If Windows is not detecting the headset microphone at all, reinstall the audio driver. Warning: uninstalling drivers can temporarily remove audio devices until restart.
      • Right-click Start > Device Manager
      • Expand Sound, video and game controllers
      • Right-click the audio device and select Uninstall device
      • Restart the PC
      • Return to Device Manager and Update driver if needed
    8. If the mic still does not work in Teams, unplug and reconnect the headset. If it is Bluetooth, make sure it is charged and not connected to another device.

    If the headset audio works but the microphone still does not appear in Teams, the most likely causes are the wrong input device selected in Teams, Windows microphone permissions, or the microphone being disabled in Windows.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Igihozo Gady 80 Reputation points Independent Advisor
    2026-11-05T17:06:18.67+00:00

    Hello @Carlos,

    Thank you for reaching out to Microsoft Community.

    I see that your headset audio is working, but the microphone isn't picking up your voice during Teams calls.

    To help narrow down the issue, could you please confirm a couple of things?

    Are you using the Teams desktop app or accessing Teams through a web browser?

    Does your microphone work in other applications, such as Windows Voice Recorder, or does the issue only happen in Teams ?

    Also, have you had a chance to try any of the troubleshooting steps suggested in the previous answer?

    Your feedback will help me better understand what's happening and guide you toward the right solution.

    Sincerely.

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