When replying to an email, an Extra Outlook appears and my reply disappears

Pat Olsen 0 Reputation points
2026-11-05T15:24:36.0933333+00:00

All of a sudden, when I start to reply to an email, another iteration of Outlook appears and my attempted reply disappears.

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Manoel Barros 23,275 Reputation points Independent Advisor
    2026-11-05T16:02:42.32+00:00

    Hi!

    Could you take a photo or a screenshot of this other version and attach it to the thread? That way, I’ll be able to identify exactly what is happening.

    Please remove any personal information from the image, as this is a public forum and anyone can see it.

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  2. AI answer

    2026-11-05T15:24:51.96+00:00

    For classic Outlook on Windows, this behavior can match a known startup/display issue where Outlook is running but the window does not appear correctly on the desktop.

    Try these steps in order:

    1. End the stuck Outlook process.
      • Right-click the taskbar and open Task Manager.
      • On the Processes tab, look for outlook.exe.
      • If it is present, select it and choose End Process.
    2. Start Outlook in Safe Mode.
      • Press Windows + R.
      • Type outlook.exe /safe and run it.
      • If Outlook opens normally in Safe Mode, the issue is likely related to an add-in.
    3. Disable COM add-ins.
      • In Outlook, go to File > Options.
      • Select Add-in.
      • At the bottom, choose COM Add-in in the manage/admin dropdown, then select Go to.
      • Clear the checkboxes for suspicious add-ins and select OK.
      • Close Outlook and open it again normally.

    If Outlook still behaves the same after Safe Mode and disabling add-ins, create a new Outlook profile.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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