Artifact Signing: Validation Failed — Ongoing Validation Issues

Hello,

I am experiencing a recurring failure during the Identity Validation process for Azure Trusted Signing (Artifact Signing).

Problem Description

Whenever I complete the identity verification workflow (including document/photo capture and email validation), the process displays an initial success message. However, a few moments later, the validation status changes to Failed in the Azure Portal.

What I Have Already Tried

• Browsers: Tested across multiple browsers, including Google Chrome and Mozilla Firefox.
• Camera & Permissions: Verified that camera access is explicitly granted and captures are taken under clear lighting.
• Email Verification: Confirmed that the email address is valid, accessible, and correctly entered.
• Reproduction: Repeated the process from scratch, but each attempt consistently results in an immediate post-submission failure.

Request for Assistance

Since the failure happens asynchronously right after the upload confirmation screen, I suspect an issue during the automated verification/OCR reconciliation phase on the backend (AU10TIX / Entra Verified ID).

Could someone from the Microsoft team investigate the backend logs to pinpoint the exact reason for the rejection?