Hi,
Is the cover page brand-specific to your Printer? If so,
- Please go to Settings and go to Devices & Printers (or Printers & Scanners).
- Right-click your printer and select Printer Properties (not just "Properties").
- Look for an Advanced tab.
- Check for a button or option labeled Separator Page... or Banner Page and set it to None or disabled.
Additioanally, clear the Print spooler:
- Press the Windows Key, type
services.msc, and press Enter. - Scroll down to Print Spooler, right-click it, and choose Stop.
- Open File Explorer and go to
C:\WINDOWS\System32\spool\PRINTERSand delete all files inside that folder. - Go back to the Services window, right-click Print Spooler, and choose Start
I look forward to hearing from you to get the results of the troubleshooting.