Managing personal Outlook.com account settings, security, and privacy
Hello,
I’m sorry this happened. If the email address on your account was changed by the hacker, I suggest filling out this form, which is sent to a specialized team that handles this type of case: https://aka.ms/recovermyaccount
To help you complete it, use this guide, which explains each field: https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e
After submitting, a response may take around 5 business days, although this is not guaranteed. Please add [email protected] to your safe senders so you don’t miss the reply.
This is a public forum for exchanging information between users, and no one here has access to your account data. The final decision is made by Microsoft’s account security team, so the outcome cannot be guaranteed. Please do not share passwords, verification codes, or other private account information here.