Sending, receiving, and organizing email in Outlook.com
Bulk selection has not been removed; in Outlook.com, restore the selection boxes under Settings → Mail → Layout, or enter selection mode from a sender’s icon.
Restore the checkboxes
- Open Outlook.com and select the Settings gear.
- Select Mail → Layout. Microsoft documents this as the location for message-list display settings.^1^
- Find How do you want messages to appear in the message list?
- Select Checkboxes instead of Sender images or Name only.
- Close Settings. Checkboxes should appear beside the messages, allowing you to select several and then choose Delete.^2^
If your account does not yet show that setting, hover over the sender’s picture or initials beside a message. When it changes to a checkbox, select it; Outlook should enter selection mode and display checkboxes for the remaining messages.^2^
You can also look for the square Select icon at the right of the folder name above the message list.^3^
On a phone or mobile browser
Press and hold a message—or tap its circular sender icon—then tap the other messages. Use the trash icon to delete them, or open the three-dot menu for Select All.^4^
Be careful with Select All or Empty folder: deleting selected messages moves them to Deleted Items, while subsequently emptying recovery locations can make deletion permanent.^5^
References