how to change my number in my Microsoft

Hello @Kornegay, Zanaya - (STUDENT),

Thank you for explaining the situation. I understand that you recently changed your phone number and would now like to update the number used for account verification.

To better understand the issue, could you please confirm whether you are unable to enter the password because you have forgotten it, or whether you can enter the password but are then asked to verify your identity using your old phone number?

Please also let me know:

• Whether you see “Sign in another way” or another verification option on the screen.

• Whether you previously added another verification method, such as an alternate email address, Microsoft Authenticator, or a security key.

• Whether the account is still signed in on another device or browser.

• Whether an IT administrator is available to help reset your authentication methods.

Please do not share your password, verification code, or full phone number in this public Community thread. A screenshot of the sign-in or verification page may also help, but please hide any personal information before posting it.

Once you confirm these details, I can provide the appropriate next steps.

Best regards.