I cannot find my certificate. Please assist. AZ-104 - MS1100862188

Sign in to Microsoft Learn with the account used to register for the AZ-104 exam, then open Profile → Credentials → Certifications → View certification details to access the certificate.^1^

If the certification is still missing

1. Allow 24–48 hours after passing the exam. Exam results and the certification can take that long to appear, particularly over a weekend.^2^
2. Check every Microsoft account that might have been used for exam registration, including:
   • Personal Microsoft accounts.
   • Work or school accounts.
   • The account associated with the exam confirmation.
   The email receiving certification messages can be a contact email and not necessarily the account used to sign in. Multiple Learn profiles are a common reason credentials appear to be missing.^3^
3. Check the transcript. In the Learn profile, select Transcript in the left navigation. It displays passed exams and active certifications.^1^
4. If the credential is on another Learn profile, merge the profiles conditionally.
   • Sign in to the profile you want to keep.
   • Open Settings → Login account management → Add login account.
   • Add the login associated with the other profile; this triggers the merge when eligible.
   A merge requires that only one profile contain a personal Microsoft login account, and it cannot be undone.^1^

Escalate after the account checks

If more than 48 hours have passed and neither the credential nor exam record appears, submit a Microsoft Credentials Support request—not an Azure Virtual Desktop request:

1. Open Credentials support and select online support request.
2. Confirm:
   • Product family: Learning
   • Product or Service: Microsoft Credentials
   • Type of Support: Professional No Charge
   • Contact method: Email
3. Include:
   • Your Learn username from Learn settings.
   • Exam name: AZ-104.
   • Exam date and result.
   • Registration ID in the private support form.
   • Screenshot of the score report and missing Credentials page.

Credentials Support handles missing Microsoft certifications; support is provided by email.^4^

Do not post registration IDs, email addresses, phone numbers, or home addresses in this public forum. Edit the question and remove the personal information already included; provide it only through the private support request.

References

1. Frequently asked questions (transcript)
2. I CANNOT FIND MY AZ 104 CERTIFICATE IN MY MS LEARN ACCOUNT - Microsoft Q&A
3. Missing Exams or Certifications
4. Credentials support