Code invalidation while redeeming my 5 months Spotify Premium

Check the Spotify reward in Microsoft Rewards Order history, use the redemption code or link shown under Order Details, and contact Microsoft Rewards Support if that exact partner code is still reported as invalid.

Verify the issued reward

Since refreshing and changing browsers did not help, no further browser troubleshooting is necessary.

1. Sign in to Microsoft Rewards with the account used to claim the offer.
2. Open Redeem → Order history.
3. Find the 5 Months Spotify Premium order and check its Status.
4. Select Order Details and use the code or redemption link displayed there—not a copied or shortened link from elsewhere.
5. If needed, select Resend to receive a new copy of the confirmation email. Microsoft documents Order History as the place to retrieve the official reward code or link.^1^ ^2^

If the same code remains invalid

Spotify is a non-Microsoft reward, so Microsoft directs users with invalid partner reward codes to Microsoft Rewards Customer Support.^1^

Submit the form at:

https://rewards.bing.com/support

Include:

• The reward name: 5 Months Spotify Premium
• The order date, order number, and current status from Order History
• The exact “invalid code” error and the Spotify redemption page used
• A screenshot of the error, with the full code and personal information obscured
• Confirmation that the code in Order Details matches the emailed code

Do not post the redemption code publicly.

Region check

If Order History shows the order as cancelled or otherwise unsuccessful, verify that the reward was redeemed in the same region where the Rewards account was registered and that no VPN or proxy was used. Microsoft states that Rewards offers vary by country and redemption must occur in the account’s region.^3^

The available Microsoft guidance does not specify the eligibility rules for this particular Spotify promotion, such as prior Premium membership or an activation deadline. Rewards Support can confirm whether the issued code is defective or whether a promotion-specific restriction applies.

References

1. Learn about Microsoft Rewards
2. Track my Microsoft Rewards orders
3. How to redeem Microsoft Rewards points