Artifact Signing identity validation stuck on Action Required after Face Check failed

Artifact Signing organization identity validation for Eternity Uitvaart B.V. is stuck in “Action Required”.

The email verification completed successfully, but the individual identity verification failed with:

“Face Check failed. We could not verify your identity.”

After that failure, the verification link became unusable and now reports that it has expired or has already been used.

The Azure diagnostic confirms that the Artifact Signing resource itself is healthy and that the validation is stuck because the external Verified ID / Face Check flow failed.

Could a Microsoft moderator please advise whether this validation can be reset, or whether the validation request must be deleted and recreated?

I can provide the validation ID and other identifiers privately if required.