URGENT – Azure Entra ID Tenant Lockout – MFA Device Lost – Unable to Create Support Case

Hello Microsoft Entra Support Team,

I need urgent assistance with an Azure / Microsoft Entra ID tenant lockout.

My old mobile phone is permanently damaged and cannot be recovered. I have lost access to the Microsoft Authenticator registration required to sign in to my Azure tenant.

Current situation:

My username and password are correct.

Email verification works.

Microsoft Authenticator is unavailable because my old phone is destroyed.

SMS verification fails with an error.

I cannot access the Azure portal to open a support ticket.

• Microsoft telephone support AI incorrectly identifies this as a password reset issue, redirects me to a password recovery website, and terminates the call. Total useless and anoying!
• Microsoft 365 chat support refused to assist because Microsoft 365 itself is working, I can login.

This is NOT a password reset issue. This is an Entra ID MFA / tenant access recovery issue.

I urgently request assistance from a Microsoft Entra moderator to open a support case and escalate it to the Data Protection / Tenant Recovery Team.

I can provide tenant ownership verification, subscription information, billing details, and my administrator account information via private message or phone.

Please help initiate the recovery process without requiring access to the locked Azure portal.

Thank you.