Hi!
To help you investigate the issue, I need to ask a few questions and gather more information. Please answer the questions below and follow the requested steps:
- When exactly does the problem occur? For example, does it happen when the computer is idle, when you open a game or a resource-intensive app, or does it happen randomly? Knowing if there is a specific trigger helps in verifying whether a solution has worked by testing it against that trigger.
- Did the problem start after any hardware changes, a Windows or BIOS update, or the installation of a new program or game? Or did it just start happening out of the blue?
- Please provide the model of your computer. This will allow me to look for this specific issue on your particular device.
- Press WINDOWS + R > Type
msinfo32> Press Enter > Send me a screenshot of the "System Summary" page.