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Every time I try to enter in my product key I get a message that tells me THIS PRODUCT KEY WAS USED WITH A DIFFERENT ACCOUNT. It was not though. I need to speak to someone to get this corrected. How can I get someone to help me with this issue?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
The message means that you unfortunately bought a product key that was already used. This is an issue between you and whomever sold you that product key.
We purchased the product key from Microsoft for our work and had it installed on our computer and about 2-4 weeks ago something happened and we got logged out or something and didn't have access. We were told by our software people that we should be able to reinstall it now, but it is not working for me.
We purchased the product key from Microsoft for our work and had it installed on our computer and about 2-4 weeks ago something happened and we got logged out or something and didn't have access. We were told by our software people that we should be able to reinstall it now, but it is not working for me.
You can't use the product key when you reinstall. Instead, you reinstall and activate using your associated account.
Which specific product is this, by the way? Office Home & Business 2024? Or something else?
In particular, volume license products must be dealt with in a different way.
This is Microsoft Office Home & Business 2019. We have been using it for years until whatever happened a month or so ago. It seems silly, but for me it is the principle of the deal, we purchased a lifetime key, we shouldn't have to pay for a subscription now when we didn't do anything different.
Thanks for your reply. I have been beating my head against the wall about this trying to find someone to call or email about this to help me.
If the product is still installed on your PC, you should be able to reactivate by signing in with the credentials for the associated account. In Word (for example), go to File > Account.
You should also see the product listed in your account at https://account.microsoft.com/services .