Ghost Removal in Teams persists (last asked 2024)

Darnell, Chris 0 Reputation points
2026-11-04T21:40:03.39+00:00

I run training classes on Teams for my company, and we consistently have issues with our agents in chat. Everyday a different set of agents who are invited to a recurring event and were added to a group chat that is is attached to the event have been removed when they log in the next day.

This will range anywhere from 2-7 out of 35 in the class that I have to call in individually once we start class. This is a true detriment to productivity starting everyday with this delay sorting through messages from agents. I have filed reports in teams constantly the past 3 days and have received no reply.

The last forum question populating about this issue was 2 years ago and it is still an issue. I have addressed with all solution Microsoft has provided.

Side issue: "Custom Order" when grouping chats in groups doesn't work whatsoever.

Microsoft Teams | Microsoft Teams for business | Chats | Group chats
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kai-L 20,995 Reputation points Microsoft External Staff Moderator
    2026-11-04T22:05:06.9866667+00:00

    Dear Chris,

    As a forum moderator, I am not able to review your organization's Teams settings or chat membership to diagnose and fix this for you. My role here is limited to providing general guidance you can apply from your side.

    Reports sent through Feedback > Report a problem go to the product team, but they don't create a support case, so you usually won't get a personal reply. Since this affects your class every day, a support case is the better way to get it investigated. I recommend that the Global Admin in your organization create a service request with Microsoft Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

    For additional assistance, use this link to find the appropriate contact number from your region: Contact Microsoft customer support | Microsoft Support 

    I hope this information is helpful and provide you with a clear path forward. Should you have any further questions or need additional assistance, please don't hesitate to reach out. I'm always happy to help. Have a wonderful day! 

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.